Refund Policy

Overview

At Exam Ranking, we strive to provide high-quality rank calculation services. This refund policy outlines the circumstances under which refunds may be provided for our premium services.

Free Services

Our basic rank calculation services are provided free of charge:

• No payment is required for basic rank calculations
• No refunds are applicable for free services
• Free services are provided "as is" without guarantees

Premium Services

For any premium services we may offer in the future, the following refund conditions apply:

Eligible for Refund

• Technical issues preventing service delivery within 48 hours
• Service not functioning as described in our documentation
• Duplicate charges or billing errors
• Cancellation within 24 hours of purchase (if service not yet delivered)

Not Eligible for Refund

• Dissatisfaction with calculation results
• Changes in exam results after official publication
• User error in providing incorrect information
• Services already delivered successfully
• Requests made more than 7 days after service delivery

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@examranking.com
2. Provide your transaction ID and reason for refund request
3. Include any relevant documentation or screenshots
4. Allow 3-5 business days for review and response
5. If approved, refund will be processed within 7-10 business days

Refund Methods

Refunds will be processed using the following methods:

• Original payment method (credit card, debit card, etc.)
• Bank transfer for international transactions (if applicable)
• Digital wallet refund for supported payment methods
• Processing fees may be deducted from refund amount

Partial Refunds

In certain circumstances, partial refunds may be provided:

• Services partially delivered before technical issues
• Subscription services cancelled mid-cycle
• Bulk service packages with some services already used
• Promotional discounts may affect refund calculations

Subscription Services

For any subscription-based services:

• Monthly subscriptions can be cancelled anytime
• No refund for current billing period after services are accessed
• Annual subscriptions may be eligible for prorated refunds
• Cancellation takes effect at the end of current billing period

Disputes and Chargebacks

Before initiating a chargeback with your bank:

• Please contact us first to resolve the issue
• Chargebacks may result in account suspension
• We prefer to resolve disputes directly with customers
• Documentation will be provided for legitimate transactions

Processing Time

Refund processing times:

• Review period: 3-5 business days
• Approval notification: Within 24 hours of decision
• Processing time: 7-10 business days after approval
• Bank processing: Additional 2-5 business days (varies by bank)

Exceptions

This refund policy does not apply to:

• Services provided by third-party partners
• Gift cards or promotional credits
• Services obtained through unauthorized means
• Accounts suspended for policy violations

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes.

Contact Information

For refund requests or questions about this policy: